{"id":3,"date":"2023-01-12T10:16:10","date_gmt":"2023-01-12T10:16:10","guid":{"rendered":"https:\/\/www.fysicorotterdam.nl\/?page_id=3"},"modified":"2026-10-26T20:53:47","modified_gmt":"2026-10-26T19:53:47","slug":"privacybeleid","status":"publish","type":"page","link":"https:\/\/www.fysicorotterdam.nl\/en\/privacybeleid\/","title":{"rendered":"Privacy statement"},"content":{"rendered":"<p><em>Version: 22 October 2026<\/em><\/p>\n<h2>Who are we?<\/h2>\n<p>Maatschap Fysico Rotterdam (hereinafter: Fysico) is a practice for physiotherapy and related disciplines with its own training centre (Fysico Fitness). We are responsible for processing your personal data as described in this privacy statement. (This English translation is provided for convenience; in case of any difference, the Dutch version prevails.)<\/p>\n<ul>\n<li>Blijdorp: Bentinckplein 12, 3039 KL Rotterdam (physiotherapy and Fysico Fitness)<\/li>\n<li>Delfshaven: Nieuwe Binnenweg 257B, 3021 GD Rotterdam (physiotherapy)<\/li>\n<li>Chamber of Commerce (KvK): 86369288<\/li>\n<li>Email: <a href=\"mailto:info@fysicorotterdam.nl\">info@fysicorotterdam.nl<\/a> \u00b7 Phone: 010 465 43 50<\/li>\n<\/ul>\n<h2>Which data do we process and why?<\/h2>\n<h3>1. If you are being treated by us<\/h3>\n<p>For your treatment we create a medical record. It contains your name, address, date of birth, contact details, citizen service number (BSN), health insurance details, your GP or referrer, and information about your health and treatment.<\/p>\n<p>Why: to treat you properly, to bill your treatment to your health insurer and to comply with our legal obligations.<br \/>\nLegal basis: the treatment agreement and our legal obligations (including the Dutch Medical Treatment Contracts Act (WGBO) and the Act on the use of the citizen service number in healthcare). Health data is a special category of personal data; we process it on the basis of Article 9(2)(h) GDPR and Article 30 of the Dutch GDPR Implementation Act (UAVG), exclusively by healthcare professionals bound by professional secrecy.<\/p>\n<h3>2. If you are a member of Fysico Fitness<\/h3>\n<p>Name, address, date of birth, contact details, bank account number, membership details and your visit records. For medical training programmes, also relevant health information.<\/p>\n<p>Why: to carry out your membership, collect the membership fee and guide your training.<br \/>\nLegal basis: the agreement (your membership) and our statutory obligation to retain records for tax purposes.<\/p>\n<h3>3. Newsletter<\/h3>\n<p>Your name and email address, and whether you open the newsletter and click on links.<br \/>\nLegal basis: your consent, or our legitimate interest if you are already a patient or member. You can always unsubscribe via the link at the bottom of every newsletter.<\/p>\n<h3>4. Contact, appointments and website<\/h3>\n<p>Data you send us by email, phone, WhatsApp, the contact form or the online booking module. On our website we measure visits with Google Analytics. We only place analytical and other non-essential cookies if you give consent via our cookie banner. You can read more about this in our <a href=\"\/en\/cookiebeleid-eu\/\">cookie policy<\/a>.<br \/>\nLegal basis: your consent or our legitimate interest in answering questions and improving our website.<\/p>\n<h3>5. Client stories and photos<\/h3>\n<p>We only publish stories, names or photos of clients with their explicit written consent. You can withdraw that consent at any time.<\/p>\n<h3>6. Job applications<\/h3>\n<p>We keep data from your application until four weeks after the end of the procedure, or with your consent for up to one year.<\/p>\n<h2>How long do we keep your data?<\/h2>\n<ul>\n<li>Medical record: 20 years after the last treatment (statutory period), or longer if necessary for good care.<\/li>\n<li>Financial and billing data: 7 years (statutory retention period for tax purposes).<\/li>\n<li>Fysico Fitness membership records: for as long as you are a member and then up to 7 years for the financial records.<\/li>\n<li>Newsletter: until you unsubscribe.<\/li>\n<\/ul>\n<h2>Who do we share your data with?<\/h2>\n<p>We never sell data. We only share data if this is necessary for your treatment or membership, if required by law, or if you give consent (for example with your GP or specialist). We work with the following processors, with whom we have a data processing agreement:<\/p>\n<ul>\n<li>Fysiomanager (World of Health) \u2013 electronic patient record<\/li>\n<li>MijnZorgtoegang \u2013 online appointment booking<\/li>\n<li>VECOZO and Zorgmail (Enovation) \u2013 billing and secure communication in healthcare<\/li>\n<li>Sportivity (B.O.S.S.) \u2013 Fysico Fitness membership administration<\/li>\n<li>Technogym \u2013 training app and equipment<\/li>\n<li>Mailchimp (Intuit) \u2013 newsletter<\/li>\n<li>Microsoft 365 \u2013 email and office software<\/li>\n<li>Google \u2013 website statistics<\/li>\n<li>Mediquest \u2013 client experience survey<\/li>\n<li>Our website developer, hosting provider and IT administrator<\/li>\n<li>Our accountant and payroll administration<\/li>\n<\/ul>\n<h2>Data outside the European Union<\/h2>\n<p>Some suppliers (such as Mailchimp, Google and Meta\/WhatsApp) are based in the United States. They participate in the EU-US Data Privacy Framework or work with standard contractual clauses approved by the European Commission.<\/p>\n<h2>Minors<\/h2>\n<p>For children under 16 we ask for consent from a parent or guardian. Under Dutch law, treatment of children aged 12 to 16 requires the consent of both the child and the parent(s).<\/p>\n<h2>Security<\/h2>\n<p>We take appropriate technical and organisational measures to protect your data, such as two-factor authentication on our systems, a record system that complies with the NEN 7510 standard, encrypted connections and a duty of confidentiality for all our staff, interns and locums. Only staff involved in your treatment or training have access to your data.<\/p>\n<h2>Your rights<\/h2>\n<p>You have the right to access your data, have it corrected, have it deleted (as far as the law allows), restrict its processing, object to processing and have your data transferred. You can always withdraw consent you have given. Send your request to <a href=\"mailto:info@fysicorotterdam.nl\">info@fysicorotterdam.nl<\/a>. We will respond within one month and may ask you to verify your identity.<\/p>\n<h2>Complaints<\/h2>\n<p>Do you have a complaint about how we handle your data? Please contact us first. You can also file a complaint with the <a href=\"https:\/\/autoriteitpersoonsgegevens.nl\/\" target=\"_blank\" rel=\"noopener\">Dutch Data Protection Authority (Autoriteit Persoonsgegevens)<\/a>.<\/p>\n<h2>Changes<\/h2>\n<p>We may change this privacy statement. The most recent version can always be found on this page.<\/p>","protected":false},"excerpt":{"rendered":"<p>Versie: 22 oktober 2026 Wie zijn wij? Maatschap Fysico Rotterdam (hierna: Fysico) is een praktijk voor fysiotherapie en aanverwante disciplines met een eigen trainingscentrum (Fysico Fitness). Wij zijn verantwoordelijk voor de verwerking van jouw persoonsgegevens zoals beschreven in deze privacyverklaring. Blijdorp: Bentinckplein 12, 3039 KL Rotterdam (fysiotherapie en Fysico Fitness) Delfshaven: Nieuwe Binnenweg 257B, 3021 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacyverklaring - Fysico Rotterdam<\/title>\n<meta name=\"description\" content=\"Hoe Fysico Rotterdam en Fysico Fitness omgaan met uw persoonsgegevens en medisch dossier: welke gegevens, waarom, hoe lang we ze bewaren en wat uw rechten zijn.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fysicorotterdam.nl\/en\/privacybeleid\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacyverklaring - Fysico Rotterdam\" \/>\n<meta property=\"og:description\" content=\"Hoe Fysico Rotterdam en Fysico Fitness omgaan met uw persoonsgegevens en medisch dossier: welke gegevens, waarom, hoe lang we ze bewaren en wat uw rechten zijn.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fysicorotterdam.nl\/en\/privacybeleid\/\" \/>\n<meta property=\"og:site_name\" content=\"Fysico Rotterdam\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-26T19:53:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/privacybeleid\\\/\",\"url\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/privacybeleid\\\/\",\"name\":\"Privacyverklaring - Fysico Rotterdam\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/#website\"},\"datePublished\":\"2023-01-12T10:16:10+00:00\",\"dateModified\":\"2026-10-26T19:53:47+00:00\",\"description\":\"Hoe Fysico Rotterdam en Fysico Fitness omgaan met uw persoonsgegevens en medisch dossier: welke gegevens, waarom, hoe lang we ze bewaren en wat uw rechten zijn.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/privacybeleid\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.fysicorotterdam.nl\\\/privacybeleid\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/privacybeleid\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Privacyverklaring\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/#website\",\"url\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/\",\"name\":\"Fysico Rotterdam\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/#organization\",\"name\":\"Fysico Rotterdam\",\"url\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Logo-blauw-e1733951122435.jpg\",\"contentUrl\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Logo-blauw-e1733951122435.jpg\",\"width\":171,\"height\":223,\"caption\":\"Fysico Rotterdam\"},\"image\":{\"@id\":\"https:\\\/\\\/www.fysicorotterdam.nl\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.instagram.com\\\/fysicorotterdam\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Privacyverklaring - Fysico Rotterdam","description":"Hoe Fysico Rotterdam en Fysico Fitness omgaan met uw persoonsgegevens en medisch dossier: welke gegevens, waarom, hoe lang we ze bewaren en wat uw rechten zijn.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.fysicorotterdam.nl\/en\/privacybeleid\/","og_locale":"en_GB","og_type":"article","og_title":"Privacyverklaring - Fysico Rotterdam","og_description":"Hoe Fysico Rotterdam en Fysico Fitness omgaan met uw persoonsgegevens en medisch dossier: welke gegevens, waarom, hoe lang we ze bewaren en wat uw rechten zijn.","og_url":"https:\/\/www.fysicorotterdam.nl\/en\/privacybeleid\/","og_site_name":"Fysico Rotterdam","article_modified_time":"2026-10-26T19:53:47+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.fysicorotterdam.nl\/privacybeleid\/","url":"https:\/\/www.fysicorotterdam.nl\/privacybeleid\/","name":"Privacyverklaring - Fysico Rotterdam","isPartOf":{"@id":"https:\/\/www.fysicorotterdam.nl\/#website"},"datePublished":"2023-01-12T10:16:10+00:00","dateModified":"2026-10-26T19:53:47+00:00","description":"Hoe Fysico Rotterdam en Fysico Fitness omgaan met uw persoonsgegevens en medisch dossier: welke gegevens, waarom, hoe lang we ze bewaren en wat uw rechten zijn.","breadcrumb":{"@id":"https:\/\/www.fysicorotterdam.nl\/privacybeleid\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.fysicorotterdam.nl\/privacybeleid\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.fysicorotterdam.nl\/privacybeleid\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.fysicorotterdam.nl\/"},{"@type":"ListItem","position":2,"name":"Privacyverklaring"}]},{"@type":"WebSite","@id":"https:\/\/www.fysicorotterdam.nl\/#website","url":"https:\/\/www.fysicorotterdam.nl\/","name":"Fysico Rotterdam","description":"","publisher":{"@id":"https:\/\/www.fysicorotterdam.nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.fysicorotterdam.nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.fysicorotterdam.nl\/#organization","name":"Fysico Rotterdam","url":"https:\/\/www.fysicorotterdam.nl\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.fysicorotterdam.nl\/#\/schema\/logo\/image\/","url":"https:\/\/www.fysicorotterdam.nl\/wp-content\/uploads\/2024\/12\/Logo-blauw-e1733951122435.jpg","contentUrl":"https:\/\/www.fysicorotterdam.nl\/wp-content\/uploads\/2024\/12\/Logo-blauw-e1733951122435.jpg","width":171,"height":223,"caption":"Fysico Rotterdam"},"image":{"@id":"https:\/\/www.fysicorotterdam.nl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.instagram.com\/fysicorotterdam\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.fysicorotterdam.nl\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fysicorotterdam.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fysicorotterdam.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fysicorotterdam.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fysicorotterdam.nl\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":3,"href":"https:\/\/www.fysicorotterdam.nl\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":1051,"href":"https:\/\/www.fysicorotterdam.nl\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/1051"}],"wp:attachment":[{"href":"https:\/\/www.fysicorotterdam.nl\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}