At Fysico Rotterdam we do our utmost to provide you with the best possible care. All our staff meet the requirements of the KNGF (Royal Dutch Society for Physical Therapy). However, if you are not satisfied with your treatment or with the way your physiotherapist has treated you, we would like to hear about it. It is important to report your complaint, and there are several ways to do so. (This English translation is provided for convenience; in case of any difference, the Dutch version prevails.)
Discuss your complaint with the physiotherapist
You can discuss your concerns directly with your treating physiotherapist(s) or the practice owner(s). If you feel uncomfortable doing this alone, you can bring someone along to support you during the conversation. Problems can often be resolved quickly and effectively through a conversation. You can also submit your complaint in writing via info@fysicorotterdam.nl. We will confirm receipt and send you a written response within six weeks. If we need more time, we will let you know in advance.
For advice on how to approach the conversation, you can contact patient organisations such as Zorgbelang. At Zorgbelang you can also report a problem without immediately filing an official complaint.
Where can you go with your complaint?
If you don't feel comfortable talking directly to your physiotherapist or the practice owner(s), you can submit your complaint to the Complaints and Disputes Committee of the Royal Dutch Society for Physical Therapy (KNGF). Fysico Rotterdam is affiliated with this committee.
More information and the forms for submitting a complaint can be found at defysiotherapeut.com.
You can also call a KNGF complaints officer for advice and support in submitting a complaint. You can reach them on 033 467 29 00 (Monday to Friday from 8:30 to 17:00) or email klachtenregeling@kngf.nl
In addition to the KNGF complaints committee, you can also turn to the government's regional Disciplinary Board for Healthcare. More information can be found at www.tuchtcollege-gezondheidszorg.nl.
Complaints about Fysico Fitness
Do you have a complaint about the gym, a class or a membership at Fysico Fitness? Please report it to the trainer or send an email to info@fysicorotterdam.nl. See also our terms and conditions.
Contact
Do you have questions about the complaints procedure or would you like more information? Feel free to contact us:
- Phone: 010 465 43 50
- Email: info@fysicorotterdam.nl
We are here to help and aim for a solution that is satisfactory for all parties. Your feedback is valuable to us and helps us continuously improve our care and services.